Return & Refund Policy

Thank you for shopping with Lazyo. We value your satisfaction and strive to provide high-quality artificial flowers and exceptional customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We offer a 14-day return period from the date your order is delivered.

To qualify for a return, items must:

• Be unused, unworn, and in their original condition.
• Be returned in the original packaging.
• Include all original tags, accessories, and documentation.
• Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these requirements may be rejected.

Non-Returnable Items

The following items are generally not eligible for return:

• Items returned after the 14-day return period.
• Products damaged due to misuse, neglect, or improper handling.
• Customized, personalized, or final-sale items.
• Gift cards, if applicable.

How to Initiate a Return

To request a return, please contact our customer support team with your order details and reason for return.

Once your request is reviewed and approved, you will receive instructions on how to return the item.

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

Return Processing Time

After we receive and inspect your returned item, your return request will be processed within 3 business days.

You will receive an email notification regarding the approval or rejection of your return.

Refunds

If your return is approved:

• A refund will be issued to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.
• Refund posting times may vary depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Photos of the item and packaging

We will evaluate the issue and arrange a replacement, exchange, or refund when appropriate.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has shipped, it cannot be canceled and must follow the return process described in this policy.

Exchanges

If you would like to exchange an item for another product, please contact our customer support team. Exchanges are subject to product availability.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Lazyo

Website: https://lazyo.shop/

Contact Us Page: https://lazyo.shop/contact-us/

Live Chat:
Chat with us live for immediate assistance.

Phone:
+1 785 483 4469

Email:
support@lazyo.com

Business Address:
214 E 14th St, Russell, KS 67665, United States

Business Hours:
Monday – Friday, 9:00 AM – 7:00 PM (USA Time)

We appreciate your trust in Lazyo and thank you for choosing us for your artificial flower needs.