Refund policy
At **Lazyo**, we want you to be satisfied with your purchase. We take care to provide quality lamps and lighting products and aim to make your shopping experience as smooth as possible.
This Return & Refund Policy explains the conditions for returning products, requesting refunds, and resolving issues with damaged, defective, or incorrect orders.
## 1\. Return Eligibility
You may request a return within **30 days of delivery**, subject to the conditions outlined in this policy and applicable law.
To be eligible for a standard return, products should:
- Be unused and in their original condition.
- Be returned with their original packaging, where reasonably possible.
- Include all accessories, components, manuals, and other items supplied with the product.
- Be accompanied by proof of purchase, such as an order confirmation or receipt.
Products that have been damaged through misuse, improper installation, unauthorized modification, or failure to follow the manufacturer's instructions may not qualify for a standard return, except where otherwise required by law.
## 2\. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from the product you ordered, please contact us as soon as reasonably possible.
To help us resolve the issue, please provide:
- Your order number.
- A description of the problem.
- Clear photographs of the product and any visible damage, where applicable.
- Photographs of the packaging, if the shipping package was damaged.
After reviewing your request, we may offer a replacement, repair, refund, or another appropriate resolution, depending on the circumstances and applicable law.
We will not ask you to pay return shipping costs for a verified damaged, defective, or incorrectly supplied product where those costs are our responsibility under this policy or applicable law.
## 3\. Non-Returnable Items
Certain items may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.
These may include:
- Products that have been used, installed, or modified beyond what is reasonably necessary to inspect them.
- Products damaged through improper handling, installation, or use by the customer.
- Items clearly identified as non-returnable before purchase, where permitted by law.
- Customized or made-to-order products, where return restrictions are legally permitted.
This list does not limit any mandatory consumer rights you may have under applicable law.
## 4\. How to Request a Return
To initiate a return, please follow these steps:
**Step 1: Contact our support team.**
Email \*\*support@lazyo.com\*\* with the subject line “Return Request.”
**Step 2: Provide your order details.**
Include your full name, order number, date of purchase, the product you wish to return, and the reason for your request.
**Step 3: Wait for return instructions.**
Our team will review your request and provide instructions regarding eligibility, the return address, and the appropriate shipping method.
**Step 4: Package and ship the product.**
If your return is approved, package the item securely and follow the instructions provided by our support team. Please do not send products to an address that has not been confirmed for your return.
**Step 5: Product inspection.**
Once the returned item is received, we may inspect it to confirm its condition and eligibility for the requested resolution.
## 5\. Refund Policy
If your return is approved, we will process your refund using the original payment method whenever reasonably possible.
Refunds may include the purchase price and applicable taxes for the returned item, as required by the circumstances and applicable law.
Original shipping charges may be non-refundable for voluntary returns, where permitted by law. If an order is returned because it arrived damaged, defective, or incorrect, applicable shipping charges will be handled in accordance with this policy and applicable law.
We will notify you when your refund has been processed.
## 6\. Refund Processing Time
Once an eligible return is approved and any required inspection is complete, we aim to initiate the refund within **5–10 business days**.
After we issue the refund, the time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
If you have not received your refund after the expected processing period, please contact us at support@lazyo.com.
## 7\. Exchanges and Replacements
If you receive a damaged, defective, or incorrect lamp or lighting product, please contact our support team to request a replacement or another appropriate resolution.
Exchanges for other reasons, such as a change of preference or an incorrect selection by the customer, are subject to product availability and approval under this policy.
If a replacement is unavailable, we may offer a refund or another mutually agreed resolution, subject to applicable law.
## 8\. Return Shipping Costs
For standard returns due to a change of mind or an incorrect selection by the customer, the customer may be responsible for return shipping costs, where permitted by law and as communicated before the return is completed.
For verified damaged, defective, or incorrectly shipped products, Lazyo will cover or reimburse reasonable return shipping costs when required under this policy or applicable law.
Please contact our support team before returning an item so that we can provide the correct instructions.
## 9\. Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@lazyo.com.
We will make reasonable efforts to cancel orders that have not yet been processed or shipped. However, once an order has been dispatched, cancellation may no longer be possible, and you may need to follow the return procedure after delivery.
If an order is successfully canceled and payment has already been collected, we will arrange an appropriate refund in accordance with applicable law.
Your statutory cancellation rights, where applicable, are not affected by this section.
## 10\. Products Damaged During Installation or Use
Lamps and lighting products should be installed and operated according to the manufacturer's instructions and product specifications.
Damage caused by improper installation, incorrect voltage, incompatible bulbs, unauthorized modifications, accidents, or misuse may not qualify for a standard return or refund.
However, this exclusion does not apply where the product is defective or where applicable law provides you with additional rights.
## 11\. Late, Missing, or Lost Orders
If your order has not arrived within the expected delivery timeframe, please contact us with your order number.
We will review the available tracking information and work with the relevant shipping provider, where appropriate, to help resolve the issue.
If an order is confirmed lost or remains undelivered, we will determine the appropriate resolution in accordance with our shipping commitments and applicable law.
## 12\. Policy Changes
Lazyo reserves the right to update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date. Changes will apply as permitted by law and will not remove rights that cannot legally be withdrawn.
We encourage customers to review this policy before placing an order.
## 13\. Contact Us
If you have questions about returns, refunds, replacements, or order cancellations, please contact our customer support team.
**Business Name:** Lazyo\
**Email:** support@lazyo.com\
**Phone:** +1 785-734-2291\
**Business Address:** 1375 Co Rd 299, Lanett, AL 36863, United States
Please include your order number in all return and refund inquiries so we can assist you more efficiently.
mplies with the consumer protection laws in every market where you sell.